Terms of Service

1. Introduction & Acceptance of Terms

Welcome to Oomos ("we," "us," "our"), a platform operated by Oomos that enables users to create, host, and share interactive 360° virtual tours. These Terms of Service ("Terms") govern your access to and use of our website, applications, and services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. We encourage you to read them carefully.

2. Description of Services

Oomos provides a cloud-based platform that allows users to:

• Upload 360° images and media to create interactive virtual tours.
• Use an interactive editor to add hotspots, navigation points, and customizations to tours.
• Host virtual tours on Oomos servers, making them accessible via unique URLs or embeddable viewers.
• Share tours publicly or privately through direct links or embedded code.
• Access the Service through subscription-based plans (monthly or yearly).

Virtual tours created on Oomos are hosted on our servers and are not downloadable by default. Access to tour files is provided through the platform interface and sharing mechanisms only.

3. Eligibility

You must be at least 18 years of age to use the Service. By using Oomos, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. User Accounts & Responsibilities

To access certain features of the Service, you must create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security and confidentiality of your login credentials.
• Promptly update your account information if it changes.
• Accept responsibility for all activities that occur under your account.

You must notify us immediately at contact@oomos.com if you suspect any unauthorized use of your account. Oomos is not liable for any loss or damage arising from your failure to protect your account credentials.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Upload, publish, or share any content that is illegal, unlawful, or promotes illegal activities.
• Upload copyrighted material, trademarks, or other proprietary content without the express permission of the rights holder.
• Create or distribute content that is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Publish misleading, deceptive, or fraudulent content, including tours that misrepresent a property, location, or product.
• Attempt to gain unauthorized access to the Service, other user accounts, or any systems or networks connected to the Service.
• Use the Service to distribute malware, viruses, or any other harmful software.
• Interfere with or disrupt the integrity or performance of the Service.
• Scrape, harvest, or collect data from the Service through automated means without our written consent.
• Use the Service in any manner that could damage, disable, or impair our infrastructure.

Oomos reserves the right to investigate and take appropriate action against any user who violates this policy, including removing content and suspending or terminating accounts without prior notice.

6. User Content & Ownership

Your Content. You retain full ownership of all content you upload, create, or submit through the Service ("User Content"), including 360° images, media, text, and tour configurations. Oomos does not claim ownership over your User Content.

License to Oomos. By uploading or submitting User Content, you grant Oomos a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, display, reproduce, modify (for formatting and optimization purposes), and distribute your User Content solely for the purpose of operating, providing, and improving the Service. This license ends when you delete your User Content or your account, except where your content has been shared with others and they have not deleted it.

Your Responsibility. You are solely responsible for the content you upload. You represent and warrant that you have all necessary rights, licenses, and permissions to upload and share your User Content, and that your content does not violate any third-party rights or applicable laws.

Public Visibility. If you share a tour via a public link or embed code, that tour may be publicly accessible to anyone with the link. You are responsible for managing the visibility settings of your tours.

7. Hosting & Availability

Oomos hosts virtual tours on its cloud infrastructure. While we strive to maintain high availability, we do not guarantee uninterrupted, error-free, or secure access to the Service at all times.

The Service may be subject to:

• Scheduled maintenance and updates.
• Unscheduled downtime due to technical issues, security incidents, or force majeure events.
• Changes in features, functionality, or supported formats.

We will make reasonable efforts to notify users of significant planned maintenance. Oomos shall not be held liable for any damages, losses, or disruptions resulting from service interruptions or changes.

8. Subscription & Billing

Oomos offers subscription-based plans on a monthly or yearly billing cycle. By subscribing to a paid plan, you agree to the following:

• Fair Use Policy. To ensure platform stability, "Unlimited" plans are subject to a Fair Use Policy. Oomos reserves the right to throttle or limit accounts that demonstrate usage patterns significantly exceeding the platform average or impacting system performance.
• Auto-Renewal. Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You will be charged the then-current rate for your plan at the time of renewal.
• Payment. You agree to provide a valid payment method and authorize Oomos (or our payment processor) to charge the applicable fees to your payment method.
• Failed Payments. If a payment fails, we may suspend or restrict access to your account and premium features until the outstanding balance is resolved. We may retry the charge or request an updated payment method.
• Plan Changes. You may upgrade or downgrade your subscription plan at any time. Changes will take effect at the start of the next billing cycle, unless otherwise specified.
• Taxes. All fees are exclusive of taxes unless stated otherwise. You are responsible for any applicable taxes associated with your subscription.

9. Refund Policy

We want you to be satisfied with Oomos. Our refund policy is as follows:

• New Users. If you are a first-time subscriber, you may request a full refund within 7 days of your initial purchase, provided you have not excessively used the Service during that period.
• Renewals. Renewal charges are generally non-refundable. We recommend canceling your subscription before the renewal date if you do not wish to continue.
• Requesting a Refund. To request a refund, contact us at contact@oomos.com with your account details and reason for the refund. Refund requests are reviewed on a case-by-case basis.

Oomos reserves the right to deny refund requests that do not meet the criteria above or where abuse of the refund policy is suspected.

10. Intellectual Property

The Service, including its original content (excluding User Content), features, functionality, design, code, branding, logos, and documentation, is and remains the exclusive property of Oomos and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works of any part of the Service without our prior written consent. The Oomos name, logo, and all related names, logos, and product and service names are trademarks of Oomos.

11. Termination

By You. You may close your account at any time by contacting us or using the account settings in your dashboard. Upon termination, your right to use the Service will immediately cease.

By Oomos. We reserve the right to suspend or terminate your account, without prior notice or liability, if:

• You violate these Terms or our Acceptable Use Policy.
• Your use of the Service poses a security risk or may cause harm to other users or the platform.
• Your account has been inactive for an extended period.
• We are required to do so by law.

Effect of Termination. Upon termination, we may delete your account data, including virtual tours and uploaded content. User data and tours will be retained for a maximum of 30 days following account cancellation before permanent deletion. We recommend exporting or backing up any important data before closing your account.

Oomos reserves the right to remove any User Content that violates these Terms or our policies at any time, with or without notice.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Oomos shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.
• Oomos shall not be responsible for any loss of data, including the deletion or corruption of virtual tours, images, or other User Content.
• In no event shall Oomos's total liability to you for all claims arising out of or related to the Service exceed the amount you have paid to Oomos in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you in full.

13. Privacy

Your privacy is important to us. Our collection and use of personal information in connection with the Service is described in our Privacy Policy. By using the Service, you consent to the collection and use of your information as outlined in the Privacy Policy.

We encourage you to review our Privacy Policy to understand how we handle your data.

14. Changes to Terms

Oomos reserves the right to modify or replace these Terms at any time at our sole discretion. If we make material changes, we will provide notice by updating the "Effective Date" at the top of this page, and we may also notify you via email or through a notification within the Service.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the Service and close your account.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved in the competent courts of the applicable jurisdiction.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

• Email: contact@oomos.com
• Website: https://oomos.com

© 2026 Oomos. All rights reserved.